1. Knowledge Base
  2. Client Configuration

Windows MS-SQL failed with error code 268

This article is for Amanda Enterprise (AE) 

Issue Symptoms

Following message appears in the ZMC Report Summary page for the backup run or in the email from the Amanda software

/-- abc.zmanda.com MSSQL lev 0 FAILED [return error code 268]
sendbackup: start [dc001.esrgtech.com:"MSSQL" level 0]
sendbackup: info BACKUP=pkzip
sendbackup: info RECOVER_CMD=Extract with zmanda windows client or unzip
sendbackup: info end
| Total bytes written: 0 (0KiB, 0KiB/s)
| Total Files Attempted: 0 Total files backed up: 0
sendbackup: error [return error code 268]
sendbackup: size 0
sendbackup: end

Issue Description

This issue is related to Volume Shadow Copy Service. A critical component required by the Volume Shadow Copy service is not registered. This will happen if an error occurred during Windows setup or during installation of Volume Shadow Copy provider.


Please apply Microsoft hotfix 904418 and perform backup again.

This problem occurs because the SQL Server 2000 Virtual Device Interface (Sqlvdi.dll) is a 32-bit DLL. The 64-bit Volume Shadow Copy Service (VSS) writer that is included with the x64 edition of Windows Server 2003 requires x64 edition of Sqlvdi.dll to work correctly.