Zmanda Recovery Manager (ZRM)
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      How to send files to the Zmanda Support Team

      This article is for all Zmanda Products.

      Zmanda's ticket system can accept messages with attachments (either via reply email or updating via the support portal) totaling less than 10 MB. For larger files, we provide a customer-facing SFTP server. To upload, you must log in using the following credentials: 

      Notes on Usage: 

      Please update your support case with the filename(s) of anything uploaded. The Support Team is not automatically alerted of uploads to the SFTP site and uploaded files are not automatically associated with open cases. 

      • Connect to the SFTP server using an SFTP client with port 2222. For example: 
      Connecting to the SFTP server | Zmanda
      Enter the password | Zmanda
      • Go inside the uploads directory with the command “cd uploads”.
      Go inside the uploads directory | Zmanda
      Using the command “cd uploads"| Zmanda
      • The contents of the upload directory cannot be listed, even after a successful file upload. The Support Team will alert you if your file(s) did not arrive as expected. 
      • The Support Team will not have immediate access to the uploaded file(s). Please allow 15 minutes after a successful upload. 
      • If you experience any problems uploading to the SFTP site, please update your support case or email tech-support@zmanda.com